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Frequently Asked Questions & Answers

To check permission levels for all accounts on the computer

 For Windows ,7 and Vista

Open “Control Panel”

 

In the “User Accounts and Family Safety “ area, select “Add or remove user accounts”.

A list of user accounts will be displayed on the screen. Each will have a name and the permission level of the user.

Choose the account you would like to change.

 In Windows XP

Click “start”

Open “control Panel”

Open the “Control Panel”

 

Open “user Accounts”

How to change your email passwords - in gmail

In Gmail

Changing your gmail password if you know your current password.

Changing your  Gmail password if you know your current password.

 Open your Google Account management page:

 https:/www.google.com/accounts/ManageAccount

 under personal settings and under security click on change password.

Enter your current gmail password.

 Enter your new password twice  as prompted to confirm.

 Click on the save button if you have reentered correctly.

 You should receive a message that your password has been changed

 

 

To change your gmail password if you have forgotten your password, you will need to get verification of your identity via your email account.

 

 

 

 

 

 

 

 

 

how to change your hotmail password

 How to change Hotmail password

(Hotmail is now outlook.com . This the new name for Microsoft’s email service.)

If you don’t have a recovery account associated with your Hotmail account, you will need to fill out a questionnaire for identity purposes.

 

How to change  password here you know your current password

 Sign in to outlook, formerly Hotmail. Enter your Hotmail address and password to log in . open your box

Check  your profile image in the upper right corner of the inbox

Select account settings

Click “security and password” menu option.

 You may be asked to verify your account. Microsoft will send a code to your backup email address.

Click  the “change password” link.

Enter your current password.

 Enter your new password and re-enter it to confirm.

Click the save button.

This is your Microsoft password

 

 

 How to change a Hotmail password when you have forgotten  your current password

Open the outlook.com sign in page

 Click the “cant access your account” link below the Sign in button. This should take you to the  password reset page

Choose “I forgot my password” and then click next”.

Enter your Hotmail email address in the Microsoft account field.

Fill out the CAPTCHA underneath and click nest. If you cant read it click new to get a new one.

 Choose how  you want to receive your reset link. If you have another email address attached to your account you can have the password reset link sent to that email address.

 Fill out the questionnaire if necessary. This can take up to 24 hours to receive a response. This is the only way to recover your account if you don’t have a secondary email address.

 

 

How to change your password in yahoo

How to change your password in yahoo

 Resetting your password when you know your current password

Open your yahoo account settings

Click on your name

Select account settings

Click on account info

Lick on change password under “sign in and security”.

 

To access your account settings from inside  your email inbox

Click on the icon in the right hand top corner

Choose settings

 Enter your current password

Followed by your desired password at the prompt

You will be advised that your  password has been changed

You will also receive  confirmation by email

 

 Resetting our yahoo password without your current password

Go to the sign in screen and click on “I cant access my account”.

Select “I have a problem with my password” and then click next”

Select an alternate email address.

Yahoo will send you instructions on how to rest you password to your alternate email address.

Open the email from  yahoo and click on the link to change  your password

 

 Follow the instructions in the email.

How to clear your browser cache . chrome

 

  • How to clear your browser cache chrome

Your cache is a collection of temporary internet files maintained by your internet browser.

Click on the Google Chrome menu ( put version here) on the browser tool bar

Select tools

Select Clear browsing data and list of boxes to be checked will appear from which you can select

Use the ”clear browsing data” dialogue to delete all your data or just a portion of data collected during a specified time period.

Select “beginning of time” to delete everything

 

 

  •  Sometimes a short cut to clearing your browser can be done by pressing ctrl, shift  and delete 

To check permission levels for all accounts on the computer

Windows 8,7, and Vista

Open “Control Panel”

In the “User Accounts and Family Safety “ area, select “Add or remove user accounts”.

A list of user accounts will be displayed on the screen. Each will have a name and the permission level of the user.

Choose the account you would like to change.

 

In Windows XP

Click “start”

Open “control Panel”

Open the “Control Panel”

 

Open “user Accounts”

To check permission levels for all accounts on the computer

Windows 8,7, and Vista

Open “Control Panel”

In the “User Accounts and Family Safety “ area, select “Add or remove user accounts”.

A list of user accounts will be displayed on the screen. Each will have a name and the permission level of the user.

Choose the account you would like to change.

 

In Windows XP

Click “start”

Open “control Panel”

Open the “Control Panel”

 

Open “user Accounts”

Has your email been hacked? Precautionary steps

Has your email been hacked?

If in doubt change your password immediately.

Use at least 10 digits ideally 12.

Change your recovery information.

Exercise caution in clicking on links

Use wifi hotspots wisely

Run up-to date  anti-malware.

Start backing up your email

 

Let your contacts know

if you are unable to correct the problem, get expert help

Viruses and spyware . Initial protectve steps

A quick way to check on whether your system has a virus is to use an online scanner, such as the Microsoft Safety Scanner or some other online scanner. Click down load now.

If you cant get to a website using your web browser start your computer in safe mode with networking enabled.

Frequently  viruses and  spyware can be removed by starting in safe mode, since many viruses reinstall themselves if they are allowed to start normally. If these programs are housed in autorun locations when windows is started normally, so do they.

 

By starting the  PC in safe mode the auto run locations are not used and such software is not therefore started automatically. This allows an opportunity for  virus and spyware removal.

 

 

Also, windows XP comes with a system restore facility which allows you to go back to a system restore point. This would be a point where in your view your system was working well. This requires technical know how and experience with Windows registry. Knowledge of how to delete system and program files is essential. You may also need to identify the virus by name, possibly by using an antivirus program.

If you are unable to solve the problem on your own,get expert help

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