Help Center

Frequently Asked Questions & Answers

The Windows key

  • What is the Windows key? It is the key with the windows logo on it.
  • And where is it?
  • The windows key is usually between the ctrl key and the alt key.

To Find out which operating system is on your computer - in Windows

  • Find the “computer" or the my computer icon on your computer. It is usually depicted by a picture of a computer. Most of The time it will be on your desktop.
  • Right click on the picture of the computer  ( the  computer icon)  and elect “Properties”
  • You will see the “system properties”  Windows will appear and the operating system should be shown. 
  • It could read  “Windows 7 “ , “windows 8”, “ Windows XP”,  or similar description.  The name appearing  is the name of your operating system.

How to Start Windows in Safe Mode

  • There are presently  several ways to start in safe mode: in Normal Safe mode, in Safe Mode with Networking ; and in Safe Mode with Command Prompt.
  • Why would you want to start in Safe Mode ?
  • You might want to start in Safe Mode in order to remove a piece of spyware  or to diagnose a problem, since only basic systems are  loaded in safe mode the troublesome programme is unlikely to be there. This should give you the opportunity to trouble shoot.

Starting Windows 7 in safe mode

  • Turn the computer  on  and tap the F8 key and continue tapping. The windows boot option menu should appear. If a message “keyboard  error” appears, start again and tap more slowly.
  • Select the “Safe mode”  NOT “repair your computer”.
  • Press Enter. The computer will start in Safe Mode.
  • Proceed with trouble shooting.
  • When finished, close all programs and restart the computer.

Starting Windows 8 in safe mode

  • Boot into windows 8.
  • Press the windows key + R and Type MSCONFIG in the Run box  and press Enter.
  • In MSCONFIG, click on the Boot tab.
  • Click  the Safe Mode box under Boot  options to trigger Safe Mode the next time the computer is restarted.
  • Select the safe mode you prefer. Click Ok and then restart.
  • When the computer starts again, it will start in Safe Mode unless you uncheck the Safe Mode box.

Starting Windows Vista in safe mode

  • Turn the computer on or restart the8 key and continue tapping. The Windows Boot Option Menus should appear. Do not tap the F8 key too soon or a “keyboard error” message should appear.
  • If this happens, restart the computer and try again.
  • Select the safe mode option
  • Press Enter. The computer will start in Safe Mode.
  • When you are finished trouble shooting, close all program and restart the computer.

Starting Windows 2000 in safe mode

  • Shut down the computer, turn of the power for 30 seconds and turn on again.
  • When you see the “starting windows “bar at the bottom of the  screen, start tapping the f8key
  • The Windows 2000 Advanced options menu appears
  • Select the safe mode option.
  • Press enter. The computer should start in safe mode.
  • When you are finished trouble shooting close all programs and restart the computer in Safe Mode.

To open in safe mode using the System configuration utility method

  • Close all programs
  • Click start, Run and type MSCONFIG in the box and click Ok.
  • The system configuration Utility should appear. On the BOOT.INI tab, check the “SAFEEBOOT” option, and then click OK and restart your computer when prompted .
  • The computer restarts in Safe Mode.
  • When you are finished troubleshooting in safe Mode, open MSCONFIG again. In the BOOT.INI tab uncheck “/SAFEBOOT” and click on OK to restart your computer.

How do I know which operating system my computer is running


Click on start in the bottom left hand bottom corner of the computer screen.

 Go to control panel

 Browse to” system” or “system and security”

 The version of windows which you are  using will be displayed along with other specifications.

The system will also display  whether you are using a 32 or 64 bit system


Click on start

Right click on computer

Choose properties


 The windows version being used will be displayed along with other  specifications 

How to check for administrator rights

The process for checking administrator rights will depend on the version of Windows you are using.

  In Windows 8

 Right click the “start” button.

Select “system”

Choose “advanced system settings” link in the left pane.

Select the “computer Name2 tab.

 Windows7 and Vista

Click the Windows icon

Right click “computer”

Choose Properties

Select “advanced system settings””

Select the “computer name “ tab

  In Window XP

Right click on “My Computer” and select “Properties”

Select the “Computer Name “ tab

 If the “Change….” Button is grayed on the Computer name screen for any of these versions of windows, the current logged in user does not have administrative rights.

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